During the evening of the 22nd of October one of the storage services that we depend on entered an inconsistent state. In order to ensure the integrity of the stored data the storage service was brought offline.
A number of our services that depend on the underlying storage failed as a result and this prevented guest messaging, orders and service requests from being processed.
Our guest facing applications delivered content throughout with reduced performance.
Once the storage inconsistencies were resolved and storage was brought online, all other services recovered.
We have investigated the reliance on the storage services and how this is implemented throughout GXP and we will make adjustments that will mean that future potential storage failures will not affect the product to this extent. These changes will be delivered as part of our normal product update process.
We would like to take this opportunity to apologise to our customers and partners for any inconvenience that this outage may have caused.
Please contact your account manager should you have further questions or require more information.
iRiS Systems Engineering