Identified - We are aware of an issue with users not being able to receive 2FA codes via email access to GXP Manager. This is being caused by the issues being experienced by Microsoft currently with multiple Microsoft 365 services
More details can be found at https://status.cloud.microsoft/
In addition, our helpdesk service is impacted for incoming emails. For urgent Priority 1 issues (excluding the current known logon issue), please contact (UK)+44 203 322 5690 or (US) +15097923170
Services affected: GXP, for users NOT using SSO for logging on to IRIS Manager. IRIS Support email services
Workaround: No workaround available
Services will resume as soon as Microsoft resolve their problem. Please monitor the Microsoft Status page for updates. https://status.cloud.microsoft/
Nov 12, 2026 - 22:48 GMT
More details can be found at https://status.cloud.microsoft/
In addition, our helpdesk service is impacted for incoming emails. For urgent Priority 1 issues (excluding the current known logon issue), please contact (UK)+44 203 322 5690 or (US) +15097923170
Services affected: GXP, for users NOT using SSO for logging on to IRIS Manager. IRIS Support email services
Workaround: No workaround available
Services will resume as soon as Microsoft resolve their problem. Please monitor the Microsoft Status page for updates. https://status.cloud.microsoft/
Nov 12, 2026 - 22:48 GMT
Manager
Operational
Manager API
Operational
IRIS Guest
Operational
Web
Operational
Mobile
Operational
Room
Operational
Table
Operational
Kiosk
Operational
Public API
Operational
CMS API
Operational
Europe
Operational
Nort America East
Operational
South East Asia
Operational
API Management
Operational
Notifications
Partial Outage
SMS
Operational
Voice
Operational
Email
Partial Outage
Integrations
Operational
PMS
Operational
POS
Operational
SOS
Operational
Networking
Operational
CDN
Operational
VPN
Operational
Routing
Operational
Monitoring
Operational
Telemetry
Operational
Alerts
Operational
Synthetics
Operational
Application Performance Management
Operational
Support
Partial Outage
Web Portal
Operational
Search
Operational
Phone
Operational
Chat
Operational
Notifications
Operational
Inbound Email
Partial Outage
Outbound Email
Partial Outage
Agent Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.