We are aware of an issue with users not being able to receive 2FA codes via email access to GXP Manager. This is being caused by the issues being experienced by Microsoft currently with multiple Microsoft 365 services More details can be found at https://status.cloud.microsoft/ In addition, our helpdesk service is impacted for incoming emails. For urgent Priority 1 issues (excluding the current known logon issue), please contact (UK)+44 203 322 5690 or (US) +15097923170
Services affected: GXP, for users NOT using SSO for logging on to IRIS Manager. IRIS Support email services
Workaround: No workaround available
Services will resume as soon as Microsoft resolve their problem. Please monitor the Microsoft Status page for updates. https://status.cloud.microsoft/
Posted Nov 12, 2026 - 22:48 GMT
This incident affects: Manager, Notifications (Email), and Support (Inbound Email, Outbound Email).