Notifications in manager are not working

Incident Report for iRiS Software Systems Ltd

Resolved

This incident is now resolved. Users that have a red/green flashing notification icon in manager needs to reload the webpage.

Posted Jul 08, 2019 - 19:06 BST

Identified

A problem with one of our service bus instances are causing this issue, this also affects notifications via Email, SMS and Voice. We expect this to be resolved in the next 60 minutes. We advise customers to manually check for new orders and service requests while this is onging.

Posted Jul 08, 2019 - 18:16 BST

Investigating

We have received reports that when an order or service request is received the bell icon in manager is not changing status and the alert sound is not sounding.

Posted Jul 08, 2019 - 18:11 BST

This incident affected: Manager and Notifications (SMS, Voice, Email).