Operations have now returned to normal and we will be monitoring the situation over night. There is a possibility that further work have to be performed tomorrow morning. Response times have however returned to normal.
Posted May 23, 2018 - 18:09 BST
Identified
We have identified that an overload condition in our backend is causing performance to drop. We have implemented a temporary fix to mitigate the performance issue while we work on a solution. Some components have therefor reverted to normal operation. As a result we have reclassified the incident.
Posted May 23, 2018 - 13:59 BST
Update
We are continuing to investigate in order to find the cause of this issue. We have updated the impact to Major.
Posted May 23, 2018 - 12:55 BST
Investigating
We have received reports that our backend is responding slower than normal to some content related calls. This issue is being investigated.
Posted May 23, 2018 - 11:07 BST
This incident affected: Manager, Public API, API Management and IRIS Guest (Web, Mobile, Room).