All Systems Operational

Uptime over the past 90 days. View historical uptime.
Manager Operational
90 days ago
100.0 % uptime
Today
Manager API Operational
90 days ago
99.92 % uptime
Today
IRIS Guest Operational
Web Operational
Mobile Operational
Room Operational
Table Operational
Kiosk Operational
Public API Operational
90 days ago
100.0 % uptime
Today
CMS API Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Nort America East Operational
90 days ago
100.0 % uptime
Today
South East Asia Operational
90 days ago
100.0 % uptime
Today
API Management Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
PMS Operational
90 days ago
100.0 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
SOS Operational
90 days ago
100.0 % uptime
Today
Networking Operational
90 days ago
100.0 % uptime
Today
CDN Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Monitoring Operational
90 days ago
100.0 % uptime
Today
Telemetry Operational
90 days ago
100.0 % uptime
Today
Alerts Operational
90 days ago
100.0 % uptime
Today
Synthetics Operational
90 days ago
100.0 % uptime
Today
Application Performance Management Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Phone Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Inbound Email Operational
90 days ago
100.0 % uptime
Today
Outbound Email Operational
90 days ago
100.0 % uptime
Today
Agent Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 1, 2026
Guest API service unavailable
Resolved - This issue has now been resolved.

We would like to take this opportunity to apologise for any inconvenience that this may have caused. If you are still experiencing difficulties, please contact the support team at support@iris.net or +44 203 322 5690 for assistance.
Apr 1, 09:36 BST
Update - The Guest API service is now not seeing any further issues and is considered resolved. We continue to monitor the Manager API, and the permanent fix for this service will be in place later today.

The team will continue to monitor closely for the next 12hrs.

Next update: 12:00 UTC (Tuesday, 31st of March)
Mar 31, 10:18 BST
Monitoring - We have now put in place a solution to resolve the issue caused by API Service layer. All services are now operational and should now return to normal.
The team will continue to monitor closely for the next 12hrs.

Next update: 8:00 UTC (Tuesday, 31st of March)
Mar 30, 20:41 BST
Investigating - We have no further information at this moment. The team continue to investigate the problem and as soon as an update becomes available we will update this thread.

Workaround: In parallel, we have been able to create a temporary API Layer, and all properties should be available again now with the CDN service having been updated with the current configuration.

This Workaround is not available for Guest Room, which may continue to experience the issue.

Next update: 20:00 UTC
Mar 30, 20:07 BST
Update - The engineering team are still investigating the issue. At this time, we do not have any timescales on when this problem will be resolved. Every effort is being made to provide a solution as quickly as possible.

Workaround: In parallel, we have been able to create a temporary API Layer, and all properties should be available again now with the CDN service having been updated with the current configuration.

This Workaround is not available for Guest Room, which may continue to experience the issue.

Next update: 19:00 UTC
Mar 30, 19:09 BST
Update - The engineering team are still investigating the issue. At this time, we do not have any timescales on when this problem will be resolved. Every effort is being made to provide a solution as quickly as possible.

Workaround: In parallel we have been able to create a temporary API Layer, and all properties should be available again now with the CDN service having updated with the current configuration.

This Workaround is not available for Guest Room, which may continue to experience the issue.


Next update: 18:00
Mar 30, 18:09 BST
Update - We have no further information at this moment. The team continue to investigate the problem and as soon as an update becomes available, we will update this thread.

Workaround: In parallel we have been able to create a temporary API Layer, and all properties should be available again now with the CDN service having updated with the current configuration.

This Workaround is not available for Guest Room, which may continue to experience the issue.

Next update: 15:00 UTC
Mar 30, 16:05 BST
Update - The engineering team continue to work with Microsoft to resolve the API layer issue. This is still ongoing and continuing to affect the Manager API.

Workaround: In parallel, we have been able to create a temporary API Layer, and all properties should be available again now with the CDN service having updated with the current configuration.

This Workaround is not available for Guest Room, which may continue to experience the issue.

Next update: 14:00 UTC
Mar 30, 15:11 BST
Update - The engineering team continue to work with Microsoft to resolve the API layer issue. This is still on going.

Workaround: In parallel we have been able to create a temporary API Layer, and all properties should be available again now with the CDN service having updated with the current configuration.

This Workaround is not available for Guest Room which may continue to experince the issue.

Next update: 14:00 UTC
Mar 30, 14:06 BST
Update - We are continuing to work on a fix for this issue.
Mar 30, 12:50 BST
Identified - The engineering team have identified the cause of the issue to be caused by a failure in the Microsoft API layer service and we are working with Engineers to resolve the issue.

Workaround: In parallel we have been able to create a temporary API Layer with another service and expect the service to be available again in the next 20-30 mins as the CDN's update their cache.

This Workaround is not available for Guest Room which may continue to experince the issue.

Next update: 13:00 UTC
Mar 30, 12:49 BST
Investigating - We are currently experiencing a failure of the Guest API service due to an issue with our Vendor API layer. Guests will not be able to view the menu and will be presented with a blank view.
Our engineering team are working with our vendor to investigate the issue, and we expect an update in the next hour.

Services affected: Guest Mobile / Web

Workaround: There is no work around as this present time.

Next update: 12:30 UTC
Mar 30, 12:26 BST
Mar 31, 2026
Mar 30, 2026
Release of GXP - SPA v1.3.2
Completed - The scheduled maintenance has been completed.
Mar 30, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 10:01 BST
Scheduled - The next release will contain the following updates
[Filtered Items] Use Outlet's Internal name throughout
[Otelio Guest Directory] Introduce Direct Content type item
[Lockable Fields - 3a] Otelio - Add Locks to ITEM fields on Brand and Group Levels (Guest Directory)
[Otelio POS Sync 5c] Otelio - Display POS Sync Finished Date and Time for Completed and Failed sync statuses
[Otelio Guest Directory] Info type Item - PDF type Info Button
[Otelio SPA] Show version reminder pop-up after making changes
[Otelio Related Items] Add info tooltip next to “Related Items” (Edit/Create Item modals) to advise max 5 for best UX
[Item Attributes] Otelio - Option to display and assign Item Attribute options within Edit and Create ITEM modals
[Otelio Related Category Items] Add info tooltip next to “Related Category” (Edit/Create Category modals)
[Lockable Fields - 5] Filtered Items SPA - Disable Locked fields (cells)

Bugs
[Otelio] Long Description values not displayed on Food & Beverage page

There will be no disruption to users.

For more details, please visit our website https://www.iris.net/release-notes
Mar 27, 16:18 GMT
Release of GXP v4.177.0
Completed - The scheduled maintenance has been completed.
Mar 30, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 09:00 BST
Scheduled - The next release will contain the following updates
[Infogenesis Cloud 5c] {Order Processing 1} Auto Fire Offset for Deliver Later Orders
[Infogenesis Cloud 7a] Add support for Call Waitstaff
[Infogenesis Cloud 7b] Add Support for Discounts
[Infogenesis Cloud 8b] Receipt Information Lines
[Infrasys POS / Shiji] Add Individual Card Payment POS Code Fields for Major Card Types
[Lockable Fields - 1] Manager UI - Add Support for Item Field Locks in Database
[Lockable Fields - 2] Manager API - Implement Lockable Fields in API Items Endpoints
[Lockable Fields - 7a] Manager UI - Respect locks on Edit ITEM page
[Manager API] Changes to support Direct Content type in Otelio
[Manager API] Copy API endpoints for Transactional Reports to Manager API
[Manager UI] - Improve performance on group level
[Otelio Guest Directoty] Manager API - Add file upload capability

Bugs
The one where Staff Guest centre message not displaying
Able to drop a price under a price (like a sub-price) when Multiple Prices is enabled for an Item.
Categories page — Parent Outlet column shows only one outlet when a category is in multiple outlets
[Users] Manager API Access Only toggle should not be editable when editing existing user
[Toast] Call Waitstaff fails when delivery dining options used
[Verified Guest - POS Receipt] Guest Verification Title Text Is Not Translated
[TS2] GuestCount in header not implemented
Display name field getting empty on editing internal name for local copy Item Attribute
[Users] Manager API Access Only toggle value switches to NO/false after reopening and saving a user

There is no expected disruption to users.

For more details, please visit our website https://www.iris.net/release-notes
Mar 27, 15:35 GMT
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026
Planned outage - Migration of Public IP
Completed - The scheduled maintenance has been completed.
Mar 23, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 09:00 GMT
Scheduled - As part of our continued efforts to improve our services, we will be moving our public IP address 13.80.178.232 to new infrastructure. This will impact all properties that have whitelisted this address to only receive traffic from this address. During this time, affected properties will see error 110 when trying to complete an order, and the order will not be accepted.

Those properties with POS systems on corporate-managed networks will not be impacted during this period.
Mar 12, 17:48 GMT
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

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