All Systems Operational
Uptime over the past 90 days. View historical uptime.
Manager Operational
90 days ago
100.0 % uptime
Today
Manager API Operational
90 days ago
100.0 % uptime
Today
IRIS Guest Operational
Web Operational
Mobile Operational
Room Operational
Table Operational
Kiosk Operational
Public API Operational
90 days ago
100.0 % uptime
Today
CMS API Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Nort America East Operational
90 days ago
100.0 % uptime
Today
South East Asia Operational
90 days ago
100.0 % uptime
Today
API Management Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
PMS Operational
90 days ago
100.0 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
SOS Operational
90 days ago
100.0 % uptime
Today
Networking Operational
90 days ago
100.0 % uptime
Today
CDN Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Monitoring Operational
90 days ago
100.0 % uptime
Today
Telemetry ? Operational
90 days ago
100.0 % uptime
Today
Alerts ? Operational
90 days ago
100.0 % uptime
Today
Synthetics ? Operational
90 days ago
100.0 % uptime
Today
Application Performance Management ? Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Phone Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Inbound Email Operational
90 days ago
100.0 % uptime
Today
Outbound Email Operational
90 days ago
100.0 % uptime
Today
Agent Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Release of GXP v4.148.0 May 22, 2024 09:00-10:00 BST
The next release will contain the following updates
[Related Items]Have Related Items Category Push Down from Brand/Group Levels
[V4 API] New Field for Tracking FreedomPay Card Type
[Custom Order Form] Add Third Status of "Paid in Full"
[Customer Order Form / Order Centre] Add Verification Status to Order Centre Additional Details
[Advance Ordering] Allow Items to have up to 6000 minutes in Lead Time

Bugs
[Login] UriFormatException
[FnB Menu] Auto Sync Date Sometimes Disappears
[Toast] Sync Fails When a Modifier Uses Sequence Pricing Strategy
[TS1] Discount value being displayed incorrectly

There will be no disruption to users.
Posted on May 17, 2024 - 16:22 BST
System Metrics Month Week Day
Public API Response Time
Fetching
Public API Apdex
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Public API Throughput
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Manager API Apdex
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GXP Manager Apdex
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Manager Api Response Time
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Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
Release of Guest Web v5.48.0
Completed - The scheduled maintenance has been completed.
May 15, 10:01 BST
Update - An error has occurred during deployment and the decision has been made to abort the release until this problem can be understood and rectified. A new release date will be scheduled once this has been completed.
May 15, 10:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:30 BST
Scheduled - The next planned release will contain the following updates
[Outlet] Add Ability to Edit Item Quantity on Cart Page
[Tech Debt] upgrading React Router to v6
[Guest Web][error codes] Attach an error code to "areaError": "Submitted order form details do not match the previous order form details", and update the document
[Filter] Display/Hide Filter based on Toggle
[V4 API] Collect Card Type for FreedomPay
[Outlet Page] Add Arrow to Display Full Outlet Description
Major Package Update
[Advance Ordering] Remove ASAP as a delivery option on Advance Ordering
[Google Analytics] Add unique ids to product, information and service modal content and outlet name
Set default TopBar Mode - depending on Landing Page

Bugs
Font file names
Margin on Availability Clock
Overlap of 'X'(close button) and availability message
Incorrect image is getting displayed for 'Favicon'
Outlet Nav Bar - selected Category does not scroll into view when active whilst scrolling down the page.

There will be no disruption to users.
May 13, 18:06 BST
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
Release of GXP v4.147.0
Completed - The scheduled maintenance has been completed.
May 7, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:00 BST
Scheduled - The next release will contain the following updates
[Toast] Implement Delivery Charges for Toast Orders
[POS] Make auto-sync more stable
[Infrasys] support for deliver later
[SMS Twilio] Enable customer to send "STOP" to iris
[Manager UI] Add URL as Quicklaunch Type
[Advance Ordering / Otelio] Add Advance Ordering Outlets to the Food & Beverage Page
[TS 2] Add the Tender Media Card Type Settings for TS 2
[Advance Ordering] Add "Time Order Should Be Sent To POS" to Outlet Settings
[Verified Guest] Mark Verified Guests as Verified in Guest Centres
[Toast] - Add tip as service charge when pay on delivery
[Toast] Item Size Modifiers Should Be Mapped as Item Price Lists Instead
[Toast] Item Price Lists Convert Back to Modifiers For Ordering
[Toast] Add Revenue Center GUID Option to Outlet Settings
[Toast] Set Revenue Center for Toast Orders
[Verified guest] MPG snagging list
[Toast] Enable Auto Fire Offset
[Toast] [Outlet Settings] Add New "Use POS Service Charge for Delivery Charge" POS Setting
[Toast] Include Required Prep Time (Auto Fire Offset) in Toast Orders
[Toast] [Room] Add POS Item Code Field to Rooms
[Toast] Set Table Number as Room POS Item Code for Room Orders
[Toast] Add Item Comments to Toast Orders
[Toast] Include Number of Guests in Toast Orders

Bugs
[Manager UI]CSV Reports have strange PosNetTotal
[GXP] Error pop up is displayed when Clicking on edit Text type item attribute on an item page
[User] Manager API access only value does not persist
[Manager API] Payment info disappears in setup/integration call

There will be no disruption to users.
May 1, 17:28 BST
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

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