All Systems Operational
Manager Operational
90 days ago
100.0 % uptime
Today
Manager API Operational
90 days ago
100.0 % uptime
Today
IRIS Guest Operational
Web Operational
Mobile Operational
Room Operational
Table Operational
Kiosk Operational
Public API Operational
90 days ago
100.0 % uptime
Today
CMS API Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Nort America East Operational
90 days ago
100.0 % uptime
Today
South East Asia Operational
90 days ago
100.0 % uptime
Today
API Management Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.99 % uptime
Today
PMS Operational
90 days ago
99.98 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
SOS Operational
90 days ago
100.0 % uptime
Today
Networking Operational
90 days ago
100.0 % uptime
Today
CDN Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Monitoring Operational
90 days ago
100.0 % uptime
Today
Telemetry ? Operational
90 days ago
100.0 % uptime
Today
Alerts ? Operational
90 days ago
100.0 % uptime
Today
Synthetics ? Operational
90 days ago
100.0 % uptime
Today
Application Performance Management ? Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Phone Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Inbound Email Operational
90 days ago
100.0 % uptime
Today
Outbound Email Operational
90 days ago
100.0 % uptime
Today
Agent Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Public API Response Time
Fetching
Public API Apdex
Fetching
Public API Throughput
Fetching
Manager API Apdex
Fetching
GXP Manager Apdex
Fetching
Manager Api Response Time
Fetching
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 09:00 GMT
Scheduled - The next release will contain the following updates
[Manager API] Add Ability to Add & Remove Item Attributes
[GXP warnings] Fixing warning about unused variables
Add Croatian to Available Languages
[Advance Ordering] Create Advance Ordering Guest Centres Page
[Custom Order Form Verification] - 2 Add "Prevent Unverified Orders" Toggle
[Custom Order Form Verification] - 1 Change the Toggle Titles and Descriptions in the Verified/Non-Verified Guests Sections
[Custom Order Form Verification] - 3 Error Message For Unverified Orders
[Filter] Add Toggle to turn off Attributes Filter Feature
[TS2 Ordering] 1/4 - Add Support for AddItemsToBasket
[TS2 Ordering] 2/4 - Add Support for Place(Non)VerifiedGuestOrder
[TS2 Ordering] 3a/4 - Add Support for Open Tab
[TS2 Ordering] 3b/4 - Add Support for Discounts
[TS2] Add Support for Connectivity Test
[TS2 Ordering] 3c/4 - Add Support for Call Waitstaff
[TS2] 4/4 Add Support for GetOpenChecks

Bugs
[infrasys] after placing a few orders infrasys property automatically selects a time slot stating kitchen is busy but user is unable to proceed with the order
[Infrasys] GetOpenCheck Fails for v.6.13.0 and Lower

There will be no disruption to users.

Mar 15, 15:19 GMT
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 10:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 09:30 GMT
Scheduled - The next planned release will contain the following updates
[Alliants] Disable Share Outlet Button when in Embedded Mode
[Alliants] Payments Page - Custom Order Form
[Alliants] Order History Page
[Alliants] Language Modal
[Custom Order Form Verification] Add New Error Message When Guest Cannot be Verified
[Analytics] Push Group & Brand Code to the Data Layer
[Flags] add support for Croatian Flag

Bugs
[Time Slots] deliverLater and deliveryDateTime are being unnecessarily altered
Outlet Redirect not working
Cart QuickLaunches Bug

There will be no disruption to users.

Mar 13, 10:12 GMT
Completed - The scheduled maintenance has been completed.
Mar 14, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 08:30 GMT
Scheduled - In order to keep our systems up to date and add improvements, we sometimes need to carry out essential maintenance that require our service to go off-line. While we endeavour to avoid this scenario, it is not always possible in order to bring these improvements to our platform.

Services Impacted - All

All services will be impacted as they are restarted after the changes. We are expecting this to only be for a short period, but have allowed for a 30 min period to complete the restart. Please allow for this entire period when making suitable alternative arrangements.

Apologies for any inconvenience this may cause.

Feb 28, 18:48 GMT
Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 08:30 GMT
Scheduled - After requiring the previous attempt to be rolled back after some issues were observed post deployment, this release is being deployed again.

This release will contain the following updates
[TS 2 Sync] – Sync Process Menu Process, TS2 Mapper to GXP POS Objects
[Datadog vulnerability] Security updates

There will be no disruption to users.

Mar 5, 18:26 GMT
Mar 5, 2024

No incidents reported.